The key to being a good manager is good listening skills. One cannot delegate, lead or form solid relationships if one does not pay attention to all forms of communication. One must pay attention to both verbal, as in tone of voice, word choice and responsiveness, as well as non-verbal communication. Non-verbal conversation can be anything from gestures to body positioning to facial expressions. Women use both sides of their brain for language and communication. Because of this, they have the potential to be very skilful managers. Because women’s brains dedicate a large portion of their focus to communication, they have the propensity to make others feel that they are tuned in to what they are saying and that they are being heard. If people feel they are being heard they are more likely to trust and respect the person listening to them. Good communication provides a basis for mutual respect from which both men and women can work.
Because women are admirable listeners and communicators they would certainly be in tune with the needs of their employees. When managers start with a base of mutual respect it is easier to manage the needs of their employees. If employees feel that their needs are being looked after, the relationship between manager and employee can only be strengthened. And, as many studies have suggested, a women’s first intention is to build relationships with those around them. If all these parts work together – interpersonal skills, managing employees needs and mutual respect – a company has a much better chance of success.
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